Saturday, September 8, 2012

Philips has the worst customer service ever!

I don't know what we were thinking when we bought a Philips 50 inch LCD TV from Walmart, especially a Philips! Of course we said no to the extended warranty, as we have never had a TV crap out after a month a half!! So...the first month the TV was fine, then 2 weeks later it started having pixelly lines as well as bizarre colors and has only gotten progressively worse. So I called Walmart and because they only warranty TV's for 30 days we now had to go through the manufacturer. Thus the nightmare begins.

So I had to contact Philips and since there isn't anyone close to us who would come out and repair the TV (keep in mind this is a brand new 50 inch TV!!!) they would send us a new TV and the courier would take the defective one back. This was all supposed to happen in 5-10 business days and this ordeal has been going on now for almost a month and a half.

I have made numberous calls to Philips and have been assured that "someone" will get back to me, yet they never do. So I end up calling AGAIN, only to be told that now that they have had to make a new notation on our file that it will now be an ADDITIONAL 3-5 business days that I will be contacted in. What a bunch of bullshit!!! I have spoken with Josh and Jordan and the gang from Philips and keep being told the same thing in the same robotic customer service laden voice and I'm sick of it. I hate Philips with every fibre of my being and am warning you if you have a choice between any other TV please think carefully.

Here is what we are watching alot of the time
 What a piece of shit
If they think I'm going to go away they are sadly mistaken. I am like a frickin dog with a bone and will get this resolved. What kind of corporation punishes you for phoning in to see how your issue is coming along by putting you at the bottom of the queu???? Of course "Jordan" told me that if I haven't heard anything by Monday to give them a call back. Why?? So I can be told that now it will be ANOTHER 3-5 business days until I hear from someone??? I have never heard of such a thing before and this will be the very last Philips product that I ever purchase.

1 comment:

Joy said...

That totally horrible customer service. I would be pissed off too. I hope things get sorted out.

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